Despite the huge growth in the Hospitality, Leisure, Recreation & Tourism industry, recent reports from some regions have highlighted the lack of skilled staff to. Understanding their future relationship has important implications for educators the areas of Hospitality Management and Recreation/Leisure. While much has. Hotels and resort facilities may partly rely on revenues generated Relationship between leisure, recreation and tourism (Hall and Page ). Williams ().
Data was analyzed using descriptive statistics such as frequency distributions, percentages and means. Inferential statistics were used to determine the relationship between LRF and rates charged, turnover rates and membership. Data from the open-ended items was summarized into frequency tables. The data was presented in pie charts, graphs and tables.
The study found out that three star rated hotels in Nairobi County, Kenya had diverse LRF which included; swimming pools, golf course, steam bath, massage parlor, squash court and tennis court.
The research found out that more than half of the clients in S6 percent of 3 star hotels made use of LRF. According to the respondents, it was found out that LRF had impact on the rates charged on the hotel services and facilities. OS in three star rated hotels in Nairobi County, Kenya.
Based on the findings of the study it was concluded that: LRF are essential as either direct or indirect sources of hotel revenue, LRF contributed to the revenue of 3 star rated hotel in Nairobi County Kenya, through direct charges for LRF, rates charged, high turnover rates in room occupancy, restaurant, conference booking and membership fee.
Another development is the environmentally conscious "ecohotel," which highlights features such as low-flush toilets, refillable containers for toiletries, and recycled stationery. One of the most popular promotions in resort locations is the all-inclusive package, which offers travelers not only lodging but all meals, drinks, and entertainment for one price.
The growth of the global economy has also affected the hotel industry.
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Many hotel chains based in the United States have expanded overseas. Moreover, an increased confidence in airport security, a decreased fear of a terrorist attack, and a weak U. In the U. With that much at stake, it is little surprise that President George W. Hotels make foreign travelers feel welcome by serving international cuisine in their restaurants and by providing room directories and menus printed in several languages. Some hotels now employ multilingual concierges to help guests with making reservations, arranging tours, and answering questions about the region.
This trend increases the demand for workers who speak several languages and who have experience with different cultures. In April Wyndham Hotels announced it would implement an English language education program for its Spanish-speaking employees. Business Travelers One major market segment for the hotel industry is business travel. Hotels in all price ranges compete to attract these guests and keep them as clients.
Employees who have sales and marketing experience can help a hotel compete successfully. Hotels seek business travelers by providing special features or services designed to make it easier to work away from home. During the s many hotels built business centers that included computers and copiers. Portable technology has lessened the popularity of these centers, and now many business travelers prefer to work in their rooms using their own notebook computers.
By the early s popular hotel amenities included free newspapers, a complimentary breakfast, a large work desk, high-speed or WiFi Internet access, and exercise facilities. Efficiency is a primary concern for all business travelers whose tight schedules require quick service. Many hotels provide computerized services for speedy check-in and check-out. Employees are trained to help visits run smoothly and to handle problems swiftly. As in any service industry, pleasing the customer is of foremost importance.
Some business-oriented hotels offer facilities for companies to conduct extended staff meetings. It is also common for businesses to schedule "retreats" where employees stay at the same hotel and discuss business strategies in designated meeting rooms, then spend time together participating in leisure activities such as golf, tennis, or swimming.
Many hotels are designed to cater to these meetings, especially those at popular resort destinations.
Earning customer loyalty is a key feature of serving business travelers. If a hotel satisfies a business client, the long-term return can be great. One way that hotels promote customer loyalty is through frequent-guest programs. Travelers earn points for every dollar they spend at the hotel.
SAGE Reference - The Inter-Relationships between Leisure, Recreation, Tourism, and Hospitality
When they have accumulated enough points, they can redeem them for gifts such as free lodging or a vacation at an exotic resort. From tobusiness and convention travel experienced a 14 percent drop-off; however, business travel grew more than 4 percent in and should experience even more growth in the next few years, according to the Travel Industry Association of America.
Conventions Guest rooms are only one source of revenue for many hotels. They can make large profits by renting meeting rooms and exhibition space and by hosting banquets and receptions. Trade shows and conventions draw hundreds of customers at a time to a hotel.
Many different industries and business organizations hold trade shows and conventions each year. Political, civic, religious, and social organizations also have annual meetings.
Hotels hire convention planners to attract conventions, to help businesses plan events, and to negotiate prices. During a convention service managers supervise every stage of the event. Because a hotel's reputation for efficiency and good service is often the key to its success in attracting conventions, the work of the convention staff is critical.
Hotel Worker Teams The workers in a large hotel generally are organized into teams according to the department in which they work. There are currently more than different careers in the hospitality industry. Common departments include sales, food and beverage, housekeeping, and accounting. Each department is run by a manager, who usually reports to a general manager in charge of the hotel.
Hotel workers are traditionally described as "front-of-the-house" or "back-of-the-house" employees, depending on whether they have direct contact with the guests. Front-of-the-house workers include bellhops, desk clerks, and concierges. Back-of-the-house workers are the behind-the-scenes employees who keep the hotel running smoothly. They include kitchen workers, housekeepers, and accountants. The largest segment of the industry includes restaurants serving full menus and offering table service.
The second-largest segment is limited-menu, or fast food, outlets. Although large fast food chains are a familiar sight all across the United States, more than seven out of ten eating and drinking places are single-unit, independent operations. Other segments of the food service industry include school and employee cafeterias, catering businesses, hotel restaurants, and vendors at sporting events and concerts. The food service industry in the United States is booming and appears to be immune from the weak economy of the twenty-first century's first decade.
The National Restaurant Association estimates that more than 54 billion meals were eaten in restaurants and school and work cafeterias in Social scientists suggest that the boom is the result of people's busy schedules.
They also point out that dual-income families have limited time for cooking. Although the rapid food service boom of the s and s may be slowing, the employment outlook is still very good.
In the food service industry employed about Food and beverage service employment is expected to reach Trends in Food Service The growth of the take-out food market is a major trend in the food service industry. This market segment is called the "off-premises sector" because food is eaten away from the restaurant where it is cooked.
It includes take-out, delivery, and drive-through restaurants. Many traditional restaurants that offer table service attempt to cash in on this expanding market by offering delivery service. Take-out and delivery accounted for 51 percent of total restaurant business in The Internet has also had a profound influence on the food service market; many workers now order their lunches online. After rapid expansion in the s the number of fast food restaurants remained stable through the s.
New restaurants are likely to be full-service restaurants, which cater more successfully to America's older population.
In fact, the full-service sector is expected to be the fastest-growing sector in the industry. The number of Americans between the ages of fifteen and thirty-four—the age group that generally thrives on fast food—is decreasing, whereas the The food service industry includes any business that prepares and serves meals, snacks, or beverages.
Many older diners have more time for a leisurely meal and do not seek out fast food. Like any other business, fast food restaurants must adapt to changing times. Many fast-food chains are offering a wider range of choices and emphasizing low-fat items such as salads and grilled foods to appeal to health-conscious Americans. Another significant trend is the growth of the ethnic food sector.
Whereas many Americans once limited their exploration of ethnic foods to Italian or Chinese cuisine, today they seek out traditional foods of Latin America, India, Africa, the Caribbean, and other cultures.
Food Service Workers The people who work in the food service industry include food and beverage managers, restaurant managers, bartenders, chefs and cooks, bakers, dining room and cafeteria attendants, hostesses and hosts, waiters and waitresses, fast food franchise workers, caterers, stewards, dishwashers, and other kitchen workers.
The food service industry employs large numbers of relatively unskilled workers. Restaurants traditionally have depended on young people to fill these positions; however, low birthrates in the s and s limited the number of youths looking for employment in the s.